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Shipping & Returns

We aim to keep things simple, transparent, and hassle-free.

Shipping Information
Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has shipped, you’ll receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Domestic Shipping

  • Standard delivery: 3–7 business days

  • Express delivery: 1–3 business days (if available)
     

International Shipping

  • Delivery times vary by destination: 7–21 business days

  • International shipping rates are calculated at checkout
     

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

Returns & Exchanges
Our Returns Policy

  • We accept returns on eligible items within 14 days of delivery.
     

To be eligible for a return:
 

  • Items must be unworn, unwashed, and in original condition

  • All tags and packaging must be intact

  • Proof of purchase is required

Non-Returnable Items

  • Sale or clearance items

  • Gift cards

  • Items showing signs of wear, damage, or washing

How to Return an Item

  1. Contact us at info@yezoh.xyz with your order number and reason for return

  2. We’ll provide return instructions

  3. Send the item back using a tracked service

  4. Once received and inspected, your refund will be processed

Refunds

  • Refunds are issued to the original payment method

  • Please allow 5–10 business days for the refund to appear in your account

  • Original shipping costs are non-refundable

Exchanges

  • We currently offer exchanges for size only (subject to availability)

  • If your size is unavailable, a refund will be issued instead

Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item:
 

  • Contact us within 48 hours of delivery

  • Include photos of the issue and your order number

  • We’ll resolve it as quickly as possible

Lost or Delayed Orders

If your order appears lost or significantly delayed, please contact us and we’ll assist in tracking or replacing it where appropriate.

10. Contact Us

For any shipping or return enquiries, reach out to us at:
 

Email: info@yezoh.xyz
Business Name: YEZOH WORLD

Address: 25a,Ceme Innovation Centre, Rainham,UK, RM13 8EU
Website: www.yezoh.xyz

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